1. Introduction

Zoe Digital is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and services.

2. Information We Collect

We collect the following types of personal information:

Contact details: Name, email address, phone number, and delivery address when you place an order or contact us.
Account information: Email and password when you register for a client account.
Order information: Products purchased, payment method, and transaction details.
Technical data: IP address, browser type, and usage data collected via cookies.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders and enquiries
Provide customer support and sales assistance
Send you product updates and promotions (only with your consent)
Improve our website and services
Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with trusted third parties only when necessary to fulfil your order, including:

Courier companies for delivery purposes
Payment gateway providers to process transactions
Product manufacturers for warranty claims

All third parties are required to handle your data in compliance with POPIA.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payment transactions are processed through PCI-compliant payment gateways.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. You may request deletion of your personal information at any time, subject to legal obligations.

7. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Object to the processing of your data
Withdraw consent for marketing communications at any time

To exercise these rights, contact us at info@zoed.co.za.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

11. Contact

For privacy concerns or data requests, contact our Information Officer at info@zoed.co.za or call +27 83 702 9188.