1. Return Period

You may return a product within 7 (seven) days of receiving it, provided the product is in its original condition, unopened, and with all original packaging, accessories, and documentation intact. Electronics that have been opened, used, or activated may not be returned unless defective.

2. Defective Products

If you receive a defective or damaged product, you must notify us within 7 days of delivery. We will arrange for the product to be collected and replaced, repaired, or refunded at our discretion. Defective products will be handled under the manufacturer's warranty terms where applicable.

3. How to Initiate a Return

Contact our sales team at info@zoed.co.za or WhatsApp +27 83 702 9188 with your order number and reason for return.
Once approved, we will provide a return authorisation and instructions for shipping the product back.
Pack the product securely in its original packaging with all accessories included.
Ship the product to the address provided in your return authorisation.

4. Shipping Costs

If the return is due to a defective product or an error on our part, Zoe Digital will cover the return shipping costs. If the return is due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

5. Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days back to your original payment method. If you paid via EFT, please allow additional time for bank processing.

6. Restocking Fee

A restocking fee of 10% may apply to returns that are not due to product defects. This fee covers inspection, repackaging, and administrative costs.

7. Non-Returnable Items

Software licences and digital downloads (once activated)
Products with broken manufacturer seals
Custom or special-order items
Consumables (printer ink, toner, batteries)

8. Cancellations

You may cancel an order before it has been dispatched. If the order has already been dispatched, it will need to be returned in accordance with this Refund & Return Policy. Cancellations of layby orders are subject to the terms of the layby agreement.

9. Contact Us

For any return or refund questions, contact us at info@zoed.co.za or call +27 83 702 9188.